Frequently Asked Questions
What Paperwork do I need to do before my first session?
If you are a new client please visit our Simple Practice ClientPortal to request a consult call or appointment and complete paperwork.
What is the best way to schedule a consult or get started?
You can visit our Simple Practice ClientPortal and schedule a consult call. After a therapist confirms the time, you'll receive a brief form to complete to aid in supporting your call.
Where is your office?
Our office is located at 603 W 14th St, Austin, Tx 78701. It's an old green house. Parking is street parking and you can use the parking meter directly in front of our office or you can use the parkatx app.
You'll come in and have a seat in the waiting room area and your therapist will come out and get you at your scheduled time.
What can I expect in the first session?
For a child or teen client, the parents or guardians and therapist will meet for the first session, to go over paperwork, questions, and will discuss how to prepare child/ teen for therapy. When the child/teen attends for their first time, they will come into the therapy room with a parent for the first few minutes. We will go over an age-appropriate summary of what the therapy office/playroom is for and how it works. When your child is comfortable, you will wait in the waiting room for the duration of the session.
​
For an adult client, you’ll meet with your therapist and take a comfy seat. The first session is usually focused on getting to know each other. You’ll probably share a bit of your history and what you’d like to get out of therapy. The first session is also a time for you to ask any questions you have about how your therapist works, any concerns or feelings you have about beginning therapy, or what to expect out of working with your therapsit.
Payment and Fees
Fee schedules can be found on each clinicians about page and will be discussed in first session/ consult call.
​
Payment is accepted at the end of each session. I accept cash, check and all major credit cards. Payments processed via cards will take place through Simple Practice portal.
Insurance
Insurance At this time only some therapists are accepting insurance. That can be found on each therapists about page, in the fee section.
​
For OON benefits - We are happy to provide the appropriate paperwork to you so that you can submit to your insurance company for claims. Depending on your plan, most people can get partial or full reimbursement from their insurance for sessions. It is recommended that you call your insurance company to inquire about your out-of-network benefits (out-of-network behavioral health providers benefits). ​*Please let me know if you are planning to submit claims to your insurance and we can talk more about this process.
Cancelation Policy
If you do not show up for your scheduled appointment or have not given at least 24 hrs notice in advance, you will be required to pay the full cost of the session.
Court Related Fees and Policies
Better Together Therapists are not expert witnesses as it relates to testifying in court. If we are subpoenaed or required to submit documents for court please see below fees associated.
Please discuss with your therapist if you are involved in a court case where your therapist could be requested to attend or submit documents.
​
Fees include but are not limited to Preparation time, providing documentation Court appearance, travel, waiting to testify.
​
$275 per hr - Time associated with a court appearance
$40 per copy of documents requried for court appearance